The Humble Police Department Communications Division is the first point of contact for citizens in need of Police, Fire, or EMS services. Telecommunicators answer all incoming 9-1-1 emergency calls and non-emergency administrative calls within the department, dispatching the appropriate Police, Fire, or EMS personnel for response, while updating and relaying information to emergency personnel via radio and the Computer Aided Dispatch (CAD) system. Duties of Telecommunications Officers also include:
- Entering and clearing missing persons, stolen property, and protective orders into the TCIC/NCIC database
- Confirm, clear, and place holds on warrants with other agencies via TLETS system
- Citizen walk-in requests for service
- Assist citizens with records requests and jail information
- After-hours receipt of payments for fines and bonds of prisoners
- After-hours service request calls for the Street and Water Department
Telecommunicators (Dispatchers) within the Communications Center are licensed through TCOLE (Texas Commission on Law Enforcement) as well as certified in Emergency Police Dispatch, Emergency Medical Dispatch, and Emergency Fire Dispatch through IAED (International Academy of Emergency Dispatch).
If you have an emergency, please call 9-1-1.
Any non-emergency calls or questions, please contact 281-446-7127.